Privacy Policy

Introduction

GeorgianWine.online (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website (https://georgianwine.online) and its services, in compliance with the EU General Data Protection Regulation (GDPR). The only legally binding language for this policy is in English. Other languages can be provided for convenience only.

  1. Data We Collect

We collect and process the following types of personal data:

  • Identity Data: Full name, date of birth (if required by law, e.g., for age verification).
  • Contact Data: Email address, phone number, billing and delivery address.
  • Payment Data: Credit/debit card details and other payment-related information (processed securely by third-party payment processors).
  • Technical Data: IP address, browser type, operating system, and browsing history.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Preferences for receiving marketing materials and communication.
  1. How We Use Your Data

We use your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including managing payments, fees, and charges.
  • Customer Support: To respond to inquiries, complaints, or requests.
  • Marketing: To send promotional materials if you have opted in.
  • Legal Compliance: To comply with legal obligations (e.g., age restrictions for alcohol sales).
  • Website Improvement: To analyze website usage and improve our services.
  1. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: When you have given clear consent to us to process your data for specific purposes (e.g., newsletter subscriptions).
  • Contract: When processing it is necessary to fulfill a contract with you (e.g., order delivery).
  • Legal Obligation: When processing is required to comply with applicable laws and regulations.
  • Legitimate Interest: When processing is necessary for our legitimate interests (e.g., improving our services), provided these do not override your rights.
  1. Data Sharing and Transfers

We may share your data with the following third parties:

  • Payment Processors: For secure transaction processing.
  • Shipping Providers: To fulfill delivery of your orders.
  • Marketing Partners: For promotional activities (if you have consented).
  • Legal Authorities: When required by law.

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses (SCCs).

  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

  • Order-related data: Retained for seven years to comply with legal obligations.
  • Marketing data: Retained until you withdraw consent.
  1. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing: Restrict how your data is used.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to data processing for certain purposes (e.g., marketing).
  • Right to Withdraw Consent: Withdraw consent at any time for data processed based on your consent.

To exercise these rights, please contact us at [email protected].

  1. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. These include encryption, secure storage, and access controls.

  1. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website usage. For more information, please see our Cookie Policy.

  1. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Commercial Registry: Geowine.online s.r.o.,

VAT Number: 217 90 884

Address: Vřesová 677/5, Troja, 181 00 Praha 8

Customer service phone: +420 775 367 777

Customer service mail: [email protected]

  1. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revision date. Please check back regularly to stay informed of updates.

Last Updated: 26 January 2025