Terms and Conditions
The Company
The website “georgianwine.online” is a service provided by Geowine.online s.r.o. (hereafter referred to as “THE COMPANY”), located at Vřesová 677/5, Troja, 181 00 Praha 8, with Tax ID Number (NIF) 217 90 884. You can reach the company at the address above, by phone at +420-777-119-915, or via email at [email protected].
“THE COMPANY” offers this service in accordance with the following terms, which apply exclusively to the services provided on and through the website “www.georgianwine.online” (hereafter referred to as “THE WEBSITE”). Any other methods of commercialization or distribution may involve modifications to these terms (this document can be printed and saved by visitors and users, becoming part of the pre-contractual information).
1 – Service Description
“THE WEBSITE” provides commercial and sales information for both wholesale and retail products related to alcoholic beverages, primarily focusing on wines, sparkling wines, and spirits, along with accessories and other related items.
While access to the website is free and some products may be available for purchase by individuals under the legal drinking age, “THE COMPANY” does not permit individuals who lack full legal capacity or who are not of legal age to purchase or consume alcoholic beverages to register as users or customers. If you believe this exclusion is unfairly affecting you, please contact us using the contact information provided earlier.
“THE WEBSITE” is designed to facilitate the sale of its products to both end consumers and customers who do not qualify as consumers/users under the law. As a result, certain consumer protections outlined in these terms may not apply to those engaging with “THE WEBSITE” for commercial, business, or professional purposes.
Moreover, while “THE COMPANY” and third parties offer various options for resolving any potential issues, consumers should be aware that the European Commission provides a free online dispute resolution platform, accessible at: http://ec.europa.eu/consumers/odr/. Consumers retain their rights and may submit complaints through this online platform if necessary.
2 – Service Operation
“THE WEBSITE” provides unrestricted access (aside from any applicable internet access fees) without requiring users to submit personal information or any other conditions. Users have the option to register as members by explicitly agreeing to these Terms of Use.
Additionally, after accepting these Terms of Use and any other relevant contractual conditions, users may choose to purchase alcoholic beverage products (including wines, sparkling wines, spirits, and related accessories) available on “THE WEBSITE.”
The product information provided is not comprehensive and comes from manufacturers and suppliers. Therefore, “THE COMPANY” cannot be held liable for any inaccuracies in this information, except as required by consumer protection laws. Nevertheless, “THE COMPANY” commits to removing or correcting any inaccurate information it becomes aware of or is notified about through any previously mentioned channels.
3 – Service Functionality
Upon registering as a user, visitors may receive promotional information and offers related to the products available on “THE WEBSITE” at no cost, in accordance with these terms and the privacy policy detailed in the next section.
From this point forward, users can purchase their desired products through “THE WEBSITE” or other channels. The website will display the selected product, the quantity chosen, and the unit price. It will also provide a summary of all selected items, including the unit and total price, applicable taxes, any shipping fees, and the chosen payment method. Additionally, users will see any discounts or bonuses applied, as well as an estimated delivery time.
To facilitate this process, users may be required to provide information related to the contracting individual or entity, including billing and delivery addresses, options for delivery/shipping/collection of the order, payment method preferences, and other relevant details concerning the product or service being purchased.
This information will be handled in accordance with the privacy policy outlined in section four.
Once an order is placed, confirmation will be sent via email to the purchaser. Users can also find confirmation in their private account section on “THE WEBSITE.”
To complete any payment for products, customers must follow the instructions provided on the relevant page or in associated commercial communications. Payments can only be made using credit or debit cards or other specified payment methods. These payment methods are subject to verification and authorization by the issuing banks. If the payment is not authorized by the bank, the transaction cannot be completed, and the order will be automatically cancelled. In such cases, the purchase of the product or service will be considered void.
The prices for specific products or services, along with any shipping fees and applicable taxes, will be charged at the time the order is placed.
If a registered user does not choose a carrier when placing an order and opts for the “pick up in Georgianwine.online” option instead, “THE COMPANY” will hold the order for a maximum of two months from the order date. If the order is not collected within this timeframe, “THE COMPANY” will assume that the customer is no longer interested and will relist the products for sale, with no entitlement to a refund for the customer.
“THE COMPANY” utilizes an e-commerce payment gateway as its electronic payment system. All information provided to “THE COMPANY” for this purpose is encrypted to ensure maximum security and is stored on a secure server certified under the Secure Socket Layer (SSL) protocol. Under no circumstances will credit card details be retained in “THE COMPANY’s” files. If necessary, they may only be stored by the bank’s payment gateway for the sole purpose of processing the transaction.
During the order process, we will share your information with RatePAY GmbH to verify your identity and creditworthiness, as well as to fulfill the contract. Further details can be found in RatePAY GmbH’s Additional Terms and Conditions and Data Protection Notice, which are incorporated into these General Terms and Conditions.
If a specific product is out of stock, “THE COMPANY” will reach out to the purchaser to inform them of the situation and discuss alternatives. This may include replacing the purchased item with another of similar characteristics and equal or higher quality or promptly refunding the amount paid for the product.
3.1 – Premier Sales
Through Presales or Premier Sales, “THE COMPANY” allows customers to purchase products before they are officially released to the public. This involves buying a product that is currently in production, which will be delivered once it has completed its ageing process and is ready from the respective winery.
Given the nature of this type of purchase, an initial payment is required for the product, excluding any future shipping costs (which will need to be paid once the product is ready for delivery unless the customer has opted for in-store pickup). Subsequent payments cannot be made via cash-on-delivery.
This sales method is contingent upon the availability of a “quota” set by the winery or supplier. If the number of units purchased exceeds this quota, “THE COMPANY” will reach out to the buyer to inform them of the situation and discuss alternatives. These may include offering a replacement product of similar characteristics and equal or higher quality or promptly refunding the amounts paid for the product.
- Privacy Policy and Commercial Communications
“THE COMPANY” is committed to safeguarding your data under relevant data protection laws. It will retain the personal information collected and implement necessary measures to prevent any alterations, loss, unauthorized access, or processing. Additionally, all users have the right to withdraw their consent for data sharing.
All information provided during registration must be accurate, complete, and truthful. Users are required to inform “THE COMPANY” (using any of the methods outlined in the previous section) if there are any changes to their provided information.
The data shared may be processed by third-party partners or subcontractors of “THE COMPANY” for specific functions such as customer service, call centre operations, invoicing, shipping, and collections.
Furthermore, the data may be utilized by “THE COMPANY” or third parties in a manner that supports the primary objectives of the file—namely, providing services and receiving commercial communications—ensuring these purposes are optimized.
Data may also be shared with third parties in the sectors mentioned earlier. This allows for the distribution of advertising and promotional materials through various channels (postal, electronic, phone, computer, and internet), provided there is a legitimate interest or the user has given explicit consent through a positive action for such data processing for commercial purposes. This includes sharing data with partner companies involved in fulfilling their legitimate functions, always aiming to enhance service quality. Users must provide clear consent for any processing and transfer of data that may occur internationally to countries with different levels of data protection than those governing “THE COMPANY.”
For any issues related to your legal rights concerning personal data, you can reach out to your local supervisory authority or the supervisory authority of “THE COMPANY,” if they are different. Alternatively, you can contact the Data Protection Officer (DPO) of “THE COMPANY” at [email protected]. If you need additional contact information for the DPO, you can request it by sending an application to “THE COMPANY” using the contact details provided at the beginning of this document.
Users of “THE WEBSITE” acknowledge and consent to receive advertising from “THE COMPANY,” as well as from sponsors or partner companies with which a commercial agreement has been established, as indicated on the website. This communication will pertain to products and services that may interest them.
Such communications can occur through various channels, including email, SMS, phone calls, postal mail, or via computer applications and social media. When applicable, these communications may include cookies/beacons/bookmarks that allow “THE COMPANY” or its partners to enhance communication with users, all while maintaining anonymity and without compromising personal data.
Furthermore, if you provide valid and specific consent, you may also receive information and advertisements from other companies or related entities about sectors that might interest you, through any of the methods mentioned above.
Commercial communications may utilize cookies/bookmarks/beacons for both technical purposes (to improve the delivery of these communications and to track whether they have been received or opened) and advertising purposes, facilitating better interaction with recipients. These bookmarks can be either “session” or “permanent,” have a set duration, are technically safeguarded against third-party access, and do not allow for personal identification—only for individualization to enhance processing. You can withdraw your consent at any time by notifying [email protected] or by adjusting your browser settings and email access.
Users have the right to fully or partially withdraw their consent for receiving advertising communications at any time by notifying the sender via email at [email protected]. A complete withdrawal communicated to “THE COMPANY” will result in the deletion of your data from their files within one week, blocking it and retaining it only if necessary for legal or contractual compliance. Withdrawing consent means you will no longer be considered a registered user.
Individuals whose personal data is being processed can exercise their rights—such as objection, access, rectification, erasure, information, portability, limitation of processing, and any others they may have—free of charge. This can be done in writing by sending a request along with identity verification documentation to “THE COMPANY” using any of the methods listed at the beginning of this document or via email at [email protected].
- Statements
All prices listed on “THE WEBSITE,” unless stated otherwise, are in EUROS and include all relevant taxes and shipping fees, if applicable.
The delivery times for products will vary based on the shipping method selected by the user during the purchase process. Users also have the option to pick up their orders for free at “THE COMPANY’s” location. Any deliveries made outside of “THE COMPANY’s” premises are handled by third-party carriers, and these delivery times may be affected by local, regional, or state holidays, as well as unforeseen events.
If the consumer/user arranges for the transportation of the goods themselves or selects a carrier not recommended by “THE COMPANY,” the risk will transfer to the consumer/user once the goods are handed over to the chosen transport company.
If at any point the Customer indicates that the purchased product is intended as “a gift” and provides delivery information for someone other than themselves, or if the product is a “Gift Card,” the Customer confirms that they have obtained permission from the recipient for their data to be processed by “THE COMPANY.” “THE COMPANY” assures that this data will only be used for delivery purposes.
The Customer also confirms that the recipient is of legal age and has the necessary legal capacity to receive the goods being delivered.
6 – Right to Cancel and Return Policy
If the user/customer is a consumer, they have up to fourteen (14) calendar days from the date of product delivery to fully or partially cancel their purchase, under relevant laws.
To exercise this right, the customer must reach out to “THE COMPANY” by sending an email to [email protected]. Alternatively, the user can utilize the cancellation form available at this link.
In all cases, the product must be returned to “THE COMPANY” at the customer’s expense, and it should be in the same condition as it was received, including its original packaging and labelling. Please note that this right does not apply to sealed items that cannot be returned for health or hygiene reasons once they have been unsealed after delivery.
Once “THE COMPANY” receives the returned goods, it will promptly refund the customer for the payment made, including any original shipping costs, unless the customer opts for a delivery method that is more expensive than the standard delivery option. In that case, any additional shipping costs will not be refunded.
7 – Guarantees
Only if the user/client qualifies as a consumer, we recognize their right to receive products that fully comply with the agreed contractual terms. All products available on the website come with a warranty period of three years from the date of purchase, in accordance with the criteria and conditions outlined in Royal Legislative Decree 1/2007, dated November 16, which approves the revised text of the General Law for the Protection of Consumers and Users, along with any other applicable laws. This warranty is applied while considering the nature of the purchased products, especially those that are perishable or semi-perishable and may not apply in all cases. Consumers must notify Georgianwine.online about any non-compliant products by emailing [email protected].
8 – Loyalty or Reward Program and Actions
“THE COMPANY” may introduce one or more loyalty programs or various promotional actions for its registered users. Each program or action will be governed by its specific terms, which will be clearly communicated at any given time. If any of these actions or programs require the customer to provide information (such as an email address) of third parties to “THE COMPANY,” the customer must have proof of prior consent to do so. The “GEORGIANWINE.ONLINE POINTS” are designated as non-transferable privileges offered as a courtesy, subject to the terms for obtaining, redeeming, and expiration, as well as any additional conditions that “THE COMPANY” may establish over time. These points cannot be exchanged for monetary value.
9 – Website Cookies
Accessing this website may involve the use of cookies. Cookies are small data files that are temporarily stored on your computer’s hard drive and can only be accessed by the server that created them. Their primary purpose is to enhance the user experience by making it easier to navigate “THE WEBSITE.”
Additionally, beyond traditional cookies, accessing this site may utilize other similar technologies (such as bookmarks) that help optimize the website and its services, improve integration with third-party platforms, or support the use of multiple devices.
The cookies used on “THE WEBSITE,” if any, are not intended for advertising purposes. They serve technical, analytical, and personalization functions. By employing cookies, we can track user numbers and conduct statistical analysis on how users interact with the services provided, allowing us to tailor the service to user preferences and device characteristics.
Cookies do not enable contact with users via their phone numbers, email addresses, or any other means. They cannot retrieve information from the user’s hard drive or compromise personal data. Users who prefer not to receive cookies or wish to be informed about their usage can adjust their browser settings accordingly. Additionally, users can delete cookies from their computer’s hard drive at any time. For more information regarding the Cookie Policy of “THE WEBSITE,” please refer to this link.
10 – Changes and Termination of the Service
“THE COMPANY” retains the right to alter the content of its website and the terms of service for valid reasons and to protect users’ rights, particularly those of consumers. Similarly, without compromising the rights already acquired by users, “THE COMPANY” can discontinue this service at any time.
Any changes will be communicated to participants and members in advance. By updating the Terms of Use on “THE WEBSITE,” this notification obligation to third parties will be considered fulfilled.
11 – Intellectual and Industrial Property
Both “THE WEBSITE” and all associated content are protected under Intellectual Property laws. They cannot be exploited, reproduced, distributed, modified, publicly disclosed, transferred, or transformed. Accessing this website does not grant users any rights or ownership over the intellectual property contained within.
“THE COMPANY” welcomes unsolicited submissions of testimonials and other feedback regarding its products or services, whether on “THE WEBSITE” or other platforms. Such contributions may be added to the website (or other channels), ensuring that authorship and privacy are respected. To comply with current laws and technical requirements, submitted materials may be modified. By submitting these contributions, authors forfeit any economic or other rights over them but can request their removal at any time.
Users may download content from this website to their devices for personal use only and not for commercial purposes. Therefore, users are prohibited from exploiting, reproducing, distributing, modifying, publicly disclosing, transferring, transforming, or using the content for public or commercial gain.
The organizing company does not transfer ownership of its software to users. Users own the medium on which the software is installed, while the organizing company retains all industrial and intellectual property rights related to the software. If users download software from this website to their devices, they may not disassemble, decompile, or translate it into another code or language.
The trade name, trademarks, logos, products, photographs, services, and geographical indications present on this website are legally protected, whether owned by “THE COMPANY” or third parties.
The content of “THE WEBSITE” is intended solely for registered users for their personal use. Any other use (commercial or otherwise) of the information found on the website is prohibited.
The organizing company reserves the right to pursue legal action against users who violate or infringe upon database rights and/or intellectual and industrial property rights, whether proprietary or belonging to third parties.
12 – Limitation of Liability
“THE COMPANY” shall not be held responsible for any issues that arise from the malfunctioning of third parties involved in the technical operations of the “THE WEBSITE” service. This includes but is not limited to, failures in telecommunications networks, problems with internet service providers, interruptions in phone lines, errors in validation programs, and difficulties in receiving communications due to third-party anti-spam filters.
Furthermore, “THE COMPANY” will not be liable for any damages or losses resulting from the customer’s authorization for the carrier to deliver items to a location other than the specified delivery address.
Additionally, “THE COMPANY” will not be responsible for any loss of data that is transmitted incorrectly, transmitted after the deadline, or hindered by technical filtering systems employed by email or management software providers.
13 – Jurisdiction and Invalidity of Clauses
These General Terms are governed by Spanish law. In case of any disputes related to these Terms, the courts in Barcelona (Spain) will have exclusive jurisdiction, except for disputes involving non-traders (consumers), where applicable legal regulations will apply.
If any clause in these Terms of Use is found to be completely or partially invalid, such invalidity will only affect that specific provision or portion, while the rest of the Terms will remain in effect as if the invalid clause did not exist.
None of the above clauses shall be interpreted as contrary to or limiting the mandatory regulations concerning consumer or user protection applicable to “THE COMPANY.”